Privacy Policy

1. Introduction

Ethos Virtual ("we," "us," or "our"), a service powered by Ethos Research, is committed to protecting the privacy of our clients, users, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at ethosvirtual.ai or use our AI voice automation services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when you:

• Subscribe to a plan through Stripe checkout
• Submit a contact or demo request form
• Communicate with us via email or other channels

This information may include your name, email address, company name, phone number, billing information, and project details.

Usage Data

We automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits.

Voice Campaign Data

When using our AI voice services, we may process call recordings, call metadata (duration, timestamps, outcomes), and campaign performance data as part of delivering our services to you.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our AI voice automation services
• Process subscriptions and payments through Stripe
• Communicate with you about your account, campaigns, and support requests
• Improve our website, services, and user experience
• Generate aggregated, anonymized analytics and reporting
• Comply with legal obligations and enforce our terms

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Payment processors: Stripe processes all subscription payments on our behalf. Stripe's use of your data is governed by their own privacy policy.
• Service providers: Third-party vendors who assist us in operating our platform, including cloud hosting, analytics, and communication tools.
• Legal requirements: When required by law, regulation, legal process, or governmental request.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. We may also retain information as necessary to comply with legal obligations, resolve disputes, and enforce agreements. Campaign data and call records are retained in accordance with your plan terms and applicable regulations.

6. Data Security

We employ industry-standard security measures to protect your data at every stage:

Encryption

All data transmitted between your browser and our platform is encrypted using TLS 1.2+ (256-bit encryption). Files uploaded to our platform — including phone lists, campaign assets, and project documents — are encrypted at rest using AES-256, the same standard used by financial institutions and government agencies.

Tenant Isolation

Your data is logically isolated from all other clients using Row Level Security (RLS) policies enforced at the database level. This means that even in a shared infrastructure environment, each client's data is completely inaccessible to other clients. Access controls are enforced server-side — not just at the user interface level — ensuring that unauthorized queries are blocked before they reach the database.

Access Controls

File downloads and data exports use time-limited, signed access tokens that automatically expire after a short window (typically one hour). There are no permanent public URLs to any uploaded file. All access to your data requires authenticated sessions with verified credentials, and administrative access is restricted to authorized personnel only.

Data Retention & Deletion

We retain your personal information and project data for as long as your account is active or as needed to provide services. Campaign data and call records are retained in accordance with your plan terms and applicable regulations. You may request full deletion of your data at any time by contacting our support team, and we will process your request in compliance with applicable data protection laws.

While no method of electronic storage or transmission is 100% secure, we are committed to following industry best practices and continuously improving our security posture to protect your information.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your personal data
• Object to or restrict certain processing activities
• Request data portability
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at info@ethosmr.com.

8. Cookies and Tracking

We may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand usage patterns. You can control cookie preferences through your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our website or services after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Ethos Virtual
Email: info@ethosmr.com
Powered by Ethos Research